About Order

How do I know I have placed an order successfully?

How long does an order need to take?

What if I need my ring to be resized?

What could delay my order?

Are the prices and product details shown on the site being finalized?

How can I pay for my order?

 

Q:    How do I know I have placed an order successfully?

A:    Once you clicked the button from the site to order items, the site will generate a summary for you to double-check all the information and reference related to your order, but THIS DOCUMENT IS NOT A ORDER COMFIRMATION, you may need to send this document by email or any other method to our customer service team to confirm this order with an updated price (but not the final one). Our team will send you an official confirmation for your order once you confirm everything.

 

Q:    How long does an order need to take?

A:    Once you confirm the order, it takes approximate 4 to 6 weeks excluded shipping time.

 

Q:    What if I need my ring to be resized?

A:    Non-standard ring size require sizing. Our standard size is US6.5. Please kindly take a remark for your required ring size when you place an order. Not all rings can be sized; you can contact our customer service team for more information of your chose style. If you don’t know your current ring size, consult our ring sizing chart for tips.

 

Q:    What could delay my order?

A:    We always say your order is our promise. We try to prevent any delay start from production to shipment, if you can’t receive your order within the time frame mentioned before, please contact our customer service team to check the most updated status, our team will be happy to serve you.

 

Q:    Are the prices and product details shown on the site being finalized?

A:    All displayed prices and product details are reference only. We hope you understand that ordered items are unique and specially made for you, so the price and product details, included gold and diamond, will have slightly different. The final information will be shown in an invoice.

 

Q:    How can I pay for my order?

A:    We offer a lot of choices for you. We accept VISA, MASTER as well as PAYPAL and bank wire. For choosing bank wire, please consult our team for details.

 

About Product

What are the standard sizes of jewelry?

What is the difference between karat weights of gold?

What is the quality of the diamond you are using?

Do you have repair service?

 

 

Q:    What are the standard sizes of jewelry?

A:    Our Standard size for ring is US 6.5; for Necklace will be 16” to 18”. Please contact our customer service team for special size order.

 

Q:        What is the difference between karat weights of gold?

A:    24K gold is 100% pure gold and is too soft for jewelry. Therefore, it is mixed with different percentage of alloys to increase durability and hardness. 18K gold is 75% pure gold and 25% alloys. Each karat is equal to roughly 4.17% of the total of the alloy.

 

Q:    What is the quality of the diamond you are using?

A:    We know you want your items better, as you deserve it. We really want to keep our product unique, glamorous and charm, so we insist on using the best for your order. We are now using VS to SI quality with G to H color diamond in the whole range of products, for baguette we ONLY use VS quality and G color.

 

Q:    Do you have repair service?

A:    Yes, we have. We can repair the items which you bought from us, simply contact our team to arrange and send back the items. Details please refer to Shipping and Return Policy.

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